Sample letter for hotel rate enquiry
Visitors are not permitted in guest room after Mid-Night. The hotel is not responsible for the safety of any valuable left in the guest room.
Safe deposit Lockers are available free of charge with the Cashier. For your security, a personal safe is provided in each apartment. Pre-termination is not allowed. Extensions will be subjected to availability and rate adjustments. Please do not smoke in your apartment as a deep cleaning surcharge of USD per day will apply if you do so. By signing on this, I hereby agree to the above reservation details and authorize [Mention Hotel Name] to charge my credit card with the amount outstanding on my account when I check-out.
I consent to this charge being made without signing the final invoice. The liability for my bill is not waived and that I agree to be held personally accountable in the event that the indicated person, company or association fails to pay for any part or full amount of [Hotel Name] Hotel charges. All room nights are subject to a 2. Guests with non-cancellable reservations will be liable for the full duration of their original booking. Only registered guests with valid identification will be issued additional key cards or be allowed access into the hotel room by Hotel management, in case keycards are misplaced or lost.
Guests should ensure that their hotel room door is properly secure at all times. In Room Safes are provided and recommended for guest use. This liability extends to both registered guests and their visitors. Unless indicated otherwise above, I agree to be sent [Mention Hotel Name]Hotels email newsletter and other exclusive discount offers.
Check-in time is Hrs. Guest s will be held responsible for any loss or damage to hotel property caused by themselves, their friend s or any person s for whom they are responsible. The hotel reserves the right charge per night cancellation fee should you cancel any nights from your originally intended length of stay. The undersigned agrees to make immediate payment of all charges incurred upon receipt of statement or on departure, any charges after departure will be charged to the method of payment marked and a statement will be forwarded by post.
Photo ID proof issued by government compulsory for all occupants including sharer. Please note the copy of the registration card with ID proof goes to the city Police fare buchi ai fogli office as per government order. In case of any charges not cleared at the time of checkout, The credit card information and the acknowledgement on this registration card will be considered as the authorization for the uncharged settled amounts.For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Marijuana is prohibited at all times. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds. Except for the microwave and refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited.
Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. A microwave is available 24 hours for all registered guests to use in our breakfast area. Coffee is also available twenty-four 24 hours in the breakfast area. Guests must be 18 years and older. We do not charge your credit card at the time you make your reservations.
Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled Forty-eight 48 hourshotel time, prior to your arrival date, in order to avoid a one 1 room night, plus tax cancellation fee.
Reservations will be held until a. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled.
If you require a guaranteed check-in for arrival prior to 4 p. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival A valid, signed, and pre-approved credit card in the name of the guest registration is also required.
damage letter sample
Some banks hold pending authorizations for up to 30 business days. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.
Generally, most banks release the hold within days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel. The names of all guests occupying the room must be registered ARM Additional day charge, plus tax may apply for late checkout.For instance — You have broken the door of the bathroom or, you have broken the tiles in the kitchen.
Dear [name], I have received your letter dated [date], regarding the property damage complaint. I am not responsible for any of the damages you mentioned in the letter because — [State reasons why you are not liable for property damages]. If you still want to have a discussion regarding this, please contact me in person. I wrote to you on [date] regarding the repair of the property for the damages caused by you. But, I did not receive any reply from your side.
You can send in the check in my name. I have received your letter stating the damage of the plumbing in the kitchen on You had asked me to repair the damages at the earliest.
I am sorry but due to personal reasons I will be unable to repair the damage or find a suitable person who repairs plumbing anytime sooner. However you may get it repaired and get a new system installed if necessary with a plumber or your choice. You would have to pay for the manual labor and the materials required. I would deduct the same amount from your rent over a period of few months depending upon the evaluated cost of repair.
Please get the cost of repair and manual labor estimated and send me an official of it. I will be eagerly waiting to hear from you and send you my approval. As per the story [Details of false story]. This information is absolutely forged. Your sources of information are not proper and we believe that it will damage our business and goodwill in the market if the situation is not handled soon.
I think that as responsible journalists, this is the only type of action you can take. Please call me at [phone number] or email me at [email id] so that we can discuss over the course of action. Thank you very much for your consideration. We are based in Texas and have branches all over the country. Presently, we are collecting funds to provide support to the victims of the recent Hurricane disaster occurred in the state of Florida. We want to help these people get their lives in order again through generous donations from different sources.
This natural calamity has caused so much damage to their lives and not to mention their properties.Every year, over 3. Given these kinds of numbers, the law of averages dictates that something will go wrong at some point! Fortunately for people working in the hospitality industry, significant damage to hotel property by a guest is quite rare. Most problems are confined to the odd accidentally broken glass or coffee spill on the duvet or carpet. These, and other small problems are easily rectified and usually covered by the contingency built into the room rate anyway.
Self-catering establishments and holiday rentals face an increased risk of more expensive damage, but the most common problems are usually covered by the damage deposit charged at the time the booking was made.
But what happens when the damage is malicious and more extensive? Who is liable for the costs then, and will your insurance cover you in this instance? Guests will usually report any accidental damage to the hotel reception. A careless cigarette burn on the armchair, a broken TV remote control…these things happen. Malicious damage, on the other hand, is damage caused deliberately or willfully, with the absolute intent to cause destruction. In some extreme scenarios, rooms have even been set on fire, which then spreads to other parts of the hotel, destroying property and endangering lives.
In cases like these, the cost of repairs is usually claimed from the rock bands themselves, who fortunately have the funds to pay for damages. In a situation where there is significant and deliberate damage to a room, the standard protocol is for hotel management to photograph the room once the guest has left, and take witness statements from staff.
A quote for the damage is then calculated including the cost of not being able to rent out the roomand a request for payment sent in writing to the guest concerned.
If they do so, the guest is within his rights to ask his bank to reverse the charge. This is one way of covering themselves in case of malicious damage to hotel property by a guest.
In certain instances, where damage is accidental and reported to the hotel by the guest, the hotel can claim against their insurance. Most reputable insurance companies will tailor make packages for their clients, so can include coverage for any non-standard risks.
Depending on the nature and location of the hotel, additional cover can be arranged for such things as:. We assess your particular risks and exposures and recommend specific insurance products to cover those risks.
Tips to save water in the midst of climate change and drought 29th March Show all. Who Pays For This Damage? Your standard insurance coverage should protect against the following: Legal liability arising from the injury to, or death of, a guest, or the loss of, or damage to, their personal property.
Related posts.The answer is always the same: Tell the hotel what happened. Hotels understand that things are going to break from time to time, and generally are accepting of these situations if guests are up front. Related: The best hotels in the world.
Doing so apologetically could make a big difference, as well. There are some keywords to break down in this statement. If the damage is so severe that it puts the room out of commision for days or weeks in order to make repairs, you could be charged for each night the room could otherwise be occupied.
Hotel room damage costs
And in the event that your damages also disturbed neighbors down the hall, you could be fined for disrupting their stay. Related: The best hotels and resorts for families.
For example, if you have a little bit too much to drink and accidentally knock over a lamp, the hotel might let it go — as long as you inform them as soon as possible. But other irresponsible actions are simply not acceptable, no matter what.
You might have no issue doing so within your own home, but smoking is absolutely forbidden in most hotels outside of designated areas and will likely result in a fine — even for just one cigarette. But other than these instances, hotel damage is just one of those things that happens every now and then. Just be honest and apologize for any spills, tears, breaks and so on. In many cases, the hotel may not even charge you unless the damage is extensive.
By Aric Jenkins June 05, Save Pin FB ellipsis More. Image zoom. Close Share options. All rights reserved. Close View image.Please contact customerservices lexology. In the first instance it is prudent to ensure that insurance cover is in place for the property and liability risks concerned be it a major event to which members of the public are invited, a small event at a hired venue or guests staying at a hotel.
In the event that a claim to insurers arising for damage caused is made it is probable that insurance cover will only cover the costs above the amount of the policy excess. That amount will vary depending upon a variety of factors including the nature of the business, the risks in question, claims history etc and could be quite substantial.
In respect of owners of hotels and guesthouses it is essential that that they protect their ability to be able to pursue a claim for property damage against guests by putting them on contractual notice of the nature and extent of their potential liability before or at the time of them making a booking, either individually or for a group.
The same principle applies if you are hiring out premises for the purposes of an event being held there. By providing such notice in the contractual terms of the agreement under which rooms are hired the parties should be clear of their obligations in the event of damage arising. By way of an example the wording of terms and conditions for a hotel or guest house may include the follows provisions:.
Liability The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.
So do ensure credit card details are taken and notice is provided that if a group is booking the lead guest accepts liability on behalf of the whole group for loss or damage. In the event of substantial damage occurring then to minimise the risk of disputes arising later, take dated photos before any cleaning, clearing or repairs are carried out. If they do not dispute the damage record the fact in an email.
If this is disputed then email them photos and put them on notice of ongoing costs such as of not being able to let a room. Businesses have a legal duty to mitigate against the amount of non-trivial losses to give those responsible an opportunity to respond to the claim before action is taken to rectify damage.
Such efforts are likely to be looked upon favourably by the courts rather than large sums being incurred in rectification without prior warning. However if considering engaging solicitors to act for you do bear in mind that save in exceptional circumstances no solicitors costs will be recoverable if liability is established, just the amount of the court fees.
As mentioned above contemporaneous photos will be viewed as good evidence if the nature and extent of damage is disputed in court. Further, if the damage was malicious or reckless then this could amount to criminal damage and the Police can be involved. The Police should inspect the damage and then decide if it merits taking formal action against the guests or if the issue of warnings is more appropriate. Owners of event venues damaged by a member of the public should ensure they provide in the contractual agreement for indemnity to be given by the hiree for any damage sustained.
The onus is then on the hiree to pursue the culpable member of the public themselves. Alternatively, the owners of the venue could make a claim under their own insurance policy for the cost of repairs, but if it is a substantial sum it may have an adverse effect on future premiums. This note is only intended as a brief summary of the main issues and for specific advice please contact:. If you would like to learn how Lexology can drive your content marketing strategy forward, please email enquiries lexology.
Back Forward. Share Facebook Twitter Linked In. Follow Please login to follow content. Register now for your free, tailored, daily legal newsfeed service. How should hospitality managers and property owners handle property damage caused by guests?According to Weller, when she checked out, she left her room in tip-top shape. And now Weller wants the Elliott Advocacy team to clear her name and get her money back.
Can we? As a guest, you might be accused, convicted and charged a hotel damage fee without any prior notice. Weller was visiting family in Parsippany, N.
She says she enjoyed a three-night stay without incident at the Hampton Inn. A regular reader of our site might guess it was a smoking-accusation charge. And Weller says initially the hotel was quite vague about the exact nature of this hotel damage fee.
When Weller pressed the manager for more information — in writing — he sent her the following email:. After you had departed, our room attendant made an attempt to clean your room. During this time it was discovered that heavy urine was left in the bed, sheets and mattress that had been slept in during your stay.
This was confirmed by my executive housekeeper as well as myself. Not knowing where to turn, she contacted the Elliott Advocacy team for guidance. Although most of our hotel damage fee complaints have to do with smoking accusations, we do get other complaints. Kiernan was confident that he did not damage anything at the hotel. After I spoke to the hotel manager, he agreed that there were too many unknowns about this situation and he refunded Kiernan.
I hoped for the same result for Weller. So I sent an inquiry to the general manager of this Hampton Inn, T. I asked if he could send the incident report over to our team with any supporting photos. Instead of responding to me, T. Ransom then sent Weller an email that informed her that the Hampton Inn would remove the charges:. In the interest of time, my controller has advised me to refund the amount charged. You will see this credit reflected back to your credit card statement within the next couple of days.
A refund in the interest of time? I decided to go to the parent company, Hilton, for clarification. I reached out to our executive contact at Hilton. Our executive contact at Hilton explained that this particular Hampton Inn is a franchise, managed by Remington. However, she did facilitate the mediation of this case. As far as reversing the charges, this is not to be interpreted as an admission that the condition did not exist, rather than in the spirit of hospitality and to avoid further controversy we made the internal decision as an accommodation to the guest.
We would welcome the guest to our facility in the future as we do all guests.
She adamantly defends her position — she did not soak her bed in urine.